FAQ – Answers to frequently asked questions about the Messe Berlin ticket shop
Contents:
- Why do I need a customer account and what are the advantages?
- How do I buy tickets?
- How do I personalize my tickets and why do I have to do it?
- How do I get my tickets?
- How do I get my tickets on my mobile device?
- How do I change the name on my ticket?
- Is my ticket valid with the wrong name?
- I want to cancel my ticket.
- How do I create my customer account?
- How do I log in to my customer account?
- I forgot my password.
- How do I reset my password?
- How do I edit my personal data in my customer account?
1. Why do I need a customer account and what are the advantages?
- Your data is required to generate an invoice and a delivery order.
- You can buy your tickets now and personalize them later. In the meantime the tickets will be stored in your account. You can also edit or correct the name on your ticket.
- You can buy tickets for several events using only one account.
- You can follow the status of your orders.
- You can log in to your account on a mobile device and save your tickets on it.
- You will profit from personal offers and stay informed.
2. How do I buy tickets?
- Select the type of the tickets and the amount.
- Confirm your order and log in to your customer account. In case you do not have an account yet, you will have to create one. You also will be able to create and log in to your customer account with your Facebook account (Facebook login) for some of the events.
- Pay with your credit card. Some of the events will also accept payments with PayPal.
3. How do I personalize my tickets and why do I have to do it?
- After the purchase you have to personalize your tickets. This can be done immediately or shortly before your visit of the event.
- Click on the button Print out tickets.
- On the following page click on Print ticket and fill out the registration form completely.
- You can personalize tickets for yourself or someone else.
- Print-at-home tickets (p@h) are personal and non-transferable. Retain your ticket carefully. Identify yourself at the entrance with a valid ID card or passport. Each ticket can be printed out several times; therefore it is necessary, that the name on the ID matches the name on the ticket.
4. How do I get my tickets?
- After the form has been filled out completely, click on the button Save and continue.
Your ticket will be ready to download.
5. How do I get my tickets on my mobile device?
- There are two ways to get your ticket onto your mobile device. You can either send or copy the PDF file with your ticket to your mobile device or you can simply log in to your customer account directly from your mobile device and download the ticket.
- To do so you have to log in to your customer account and find the correct order. From the menu Client account on the right please select Order history.
6. How do I change the name on my ticket?
- You can change the name on your tickets by no later than 24 hours before the event starts.
- To do so you have to log in to your customer account and find the correct order. From the menu Client account on the right please select Order history
and choose the order of the ticket you want to edit by clicking on the button See details.
- Now you have to click on the link Already printed for ... (Modify).
- The registration form will be displayed. To enter the corrected ticket holder data, click on the button Edit in the lower right corner of the form.
- Afterwards you have to save the ticket. Now you will be able to download and print it.
- Please note that the ticket printed out with the wrong name will be cancelled and you will not be able to enter the exhibition grounds with it.
7. Is my ticket valid with the wrong name?
- Print-at-home tickets (p@h) are personal and non-transferable. The name on the ID must match the name on the ticket.
8. I want to cancel my ticket.
- Cancellation of print-at-home tickets (p@h) is not possible. There will be no refunds.
9. How do I create my customer account?
- After choosing the type and amount of tickets you want to buy and confirming the order, you will be forwarded to the login page. If you do not have a customer account yet, please click on the button Create a new account.
- Fill in the registration form completely. After finishing the registration click on the button Create account.
- For some of the events you will have a possibility to create a new customer account using your Facebook account (Facebook login).
10. How do I log in to my customer account?
- On the ticket shop homepage click on the link My account in the upper right corner and then enter your email and password on the following page.
11. I forgot my password.
- On the ticket shop homepage click on the link My account in the upper right corner.
- In the next step click on the link Have you forgotten your password? in the section You already have an account?
- On the following page enter your email address and click on the button Send new password.
- Your new password will be sent to you per email.
12. How do I reset my password?
- Log in to your customer account.
- From the menu Client account on the right please select Order history.
- In the following form you can set up your new password. Please note the rules for creating new passwords. Afterwards click on the button Save.
13. How do I edit my personal data in my customer account?
- Log in to your customer account.
- From the menu Client account on the right please select Profile or Address book respectively to edit and correct your data.